Welcome to the FAQ center of zoisit.shop. We have sorted out the most common questions and answers during the shopping process for you to help you find the information you need quickly. If you still have questions, please contact our customer service team through Contact Us.
🛍️ Shopping and Ordering
Q1: Do I need to create an account to purchase?
A: No. You can place an order as a guest, but we recommend registering an account to view order history, manage addresses and enjoy member-only discounts.
Q2: Do you provide custom suits?
A: Currently we provide some custom services. If you need to learn more, please email us.
👔 Size and Product Information
Q3: How do I choose the right suit size for me?
A: Please contact our customer service for advice.
Q4: What occasions are your suits suitable for?
A: We offer a variety of designs to suit multiple occasions.
🚚 Shipping and International Shipping
Q5: Which countries do you ship to?
A: We support delivery to most parts of the world, including Canada, Europe, Australia, and many countries and regions in Asia. You can view the list of available countries during checkout.
Q6: How long does international shipping take?
A: International orders are usually delivered within 7-15 business days, depending on the destination country and customs clearance.
Q7: Do I need to pay customs duties or import taxes?
A: Some countries may impose import taxes or tariffs on orders, and the costs are the responsibility of the buyer. Please consult the customs of your country for specific policies.
Q8: Can I choose the courier?
A: Currently, the international logistics providers we cooperate with include DHL, FedEx and UPS. We will choose the most suitable logistics method for you based on the order weight and destination.
💳 Payment and Security
Q9: What payment methods do you support?
A: We accept major payment methods such as Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, etc.
Q10: Is my payment information safe?
A: Yes. We use SSL encryption and PCI-DSS certified payment platforms to process transactions to ensure your information is safe and secure.
🔄 Returns and after-sales
Q11: Can I return or exchange the product if the size is not suitable?
A: Yes. You can apply for a return or exchange within 30 days from the date of receipt of the product. The product must be brand new, unworn, and with original packaging and tags.
Q12: Can international orders be returned or exchanged?
A: Yes, but the return shipping fee is borne by the buyer. It is recommended to contact customer service to confirm the size and details before purchase to reduce the frequency of returns and exchanges.
Q13: How long will it take to receive a refund?
A: After the return package is confirmed by our warehouse, the refund will be returned to your payment account within 5-10 working days.