We hope that you will be satisfied with every suit you buy at zoisit.shop. If you are not completely satisfied with the product, we provide convenient return and exchange services to protect your shopping rights.
- Return Policy (Returns)
✅ Return conditions:
The product must be returned within 30 days of receipt
The product has not been worn, washed or modified
With complete tags, original packaging, accessories and invoices
In a state where it can be resold
❌ Non-returnable products:
Customized suits or personalized products with engraving
Discounted promotional products (such as the page has been marked “Final Sale”)
Products with obvious signs of wear, stains or odors
- Return process (How to Return)
Log in to your account or click the “Apply for Return” link through the order email
Select the return product and reason
Print the return label
Pack the product together with the invoice and return it
After the package is received and inspected, the refund will be returned within 5-10 working days
📦 We recommend sending it back in the original packaging to ensure the safety of the product during transportation - Exchanges Policy
We support size or color exchanges:
Please select “Exchange” in the return application and indicate the required new size or color
The exchanged product will be sent after the original product is received and approved
Each order is limited to one free exchange service (within the United States)
If the new product is out of stock, we will refund you the original way. - International Returns
We accept international returns, which must comply with the following regulations:
Shipping and tariffs are borne by the buyer
Please use a trackable international courier to return to ensure safe delivery
Please clearly mark “Returned Goods” on the return to avoid double taxation
💡It is recommended to contact customersupport@zoisit.shop before purchasing to obtain size and style recommendations to avoid high return costs. - Refund Instructions
Only the product amount will be refunded, and the original shipping fee will not be refunded (if it is not a wrong shipment/quality issue)
The refund will be returned to your payment account through the original route
The credit card refund arrival time depends on the issuing bank and takes about 5-10 working days - What should I do if the product is defective or shipped incorrectly?
Please contact us within 72 hours of receiving the package and attach a photo of the product. We will provide you with a free exchange or full refund service.